Fulfillment Coordinator

Location: New York, NY

Department: Operations

Type: Temporary

Min. Experience: Entry Level

Master & Dynamic is a premium audio brand obsessed with design, sound and creativity. We are a New York City-based company with a deep passion for building beautifully crafted, richly appointed, technically sophisticated sound tools for creative minds. The company's growing product line includes a wireless speaker, headphones, earphones and accessories. 

We are seeking a hard-working and detail oriented Fulfillment Coordinator to provide support in daily operations at our New York City Headquarters. This is a seasonal position with potential for extension.

Responsibilities

  • Provide key support for various logistics and fulfillment related efforts, including order processing, wholesale order dispatching and shipping
  • Organize outbound shipping records and enter tracking into our ERP system
  • Submit and fulfill warranty replacement orders created by customer service
  • Provide warehouses with specific shipping instructions and routing guides for orders as needed
  • Troubleshoot shipment issues to ensure products reach their destination
  • Coordinate pickups and drop-offs with shipping couriers from our office
  • Process customer returns daily, partner with customer service team to drive customer satisfaction
  • Pack and ship units leaving the office with special instructions or courier service
  • Maintain inventory levels in Master & Dynamic's ERP system as well as monitor physical inventory at MDHQ
  • Assist supply chain with various tasks as needed

Qualifications

  • Attention to detail and a high degree of organization
  • Independent, self-motivated and reliable
  • Proficient in Microsoft Office
  • Ability to work well with other staff and interact with other departments and managemenet
  • Must be able to lift at least 50 lbs
  • A desire to do whatever it takes to hit 100% success

 

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